Rexy's House Rules
At RexyWear, we're not just about pet accessories; we're about making you laugh, too! Our Store Policy isn't your typical bedtime read; it's an adventure into the quirky world of pet safety, data protection, shopping shenanigans, and the wonders of Biothane. We're committed to ensuring your satisfaction, with a dash of RexyWear humor for good measure. Your trust and satisfaction are our top priorities, and we can't wait to embark on this wild and wacky journey with you. Now, grab your reading glasses and let's dive in!
Customer Care & Client
Satisfaction
At RexyWear, we take pride in delivering top-tier products and exceptional service to our valued customers. Our commitment to your satisfaction is at the core of our business, and we have developed this Customer Care Policy to ensure a seamless and enjoyable experience with us.
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We stand behind the quality and durability of our products. Every RexyWear accessory comes with a Wear & Tear guarantee. If your product ever gets damaged, we are here to either replace it or repair it, ensuring that you and your furry friend always have the best.
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If for any reason you are not completely satisfied with your purchase, our hassle-free return policy allows you to return your unused item within 30 days of receipt. We'll gladly offer a refund or exchange to make sure you are delighted with your RexyWear product.
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We understand that every pet and pet owner is unique. Our products are designed to reflect that individuality. Explore our personalization and customization options, and if you have any questions or need assistance, our friendly and knowledgeable customer care team is here to help.
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Our customer care team is dedicated to providing you with exceptional service. If you have any questions, concerns, or need assistance with your order, please don't hesitate to reach out. We are here to assist you promptly and professionally.
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We value your feedback and use it to continually improve our products and services. If you have suggestions, comments, or ideas for making your experience even better, please share them with us. Your input helps us grow and serve you better. Thank you for choosing RexyWear.
We are committed to ensuring that your experience with us is enjoyable, seamless, and tailored to your needs. If you have any questions or require assistance, please contact our customer care team, and we'll be delighted to assist you.
Privacy & Personal Data Protection
Our Privacy Policy is designed to protect your personal information and ensure its security. We collect data for the purpose of enhancing your experience on our website and providing you with the best products and services. Your information is treated with utmost confidentiality, and we do not share or sell it to third parties without your consent.
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At RexyWear, we take your privacy seriously and are committed to safeguarding your personal information. We value your trust and want to ensure you have a clear understanding of our practices. Your privacy and security are paramount. Our website employs state-of-the-art encryption and secure payment processing to protect your personal information. You can shop with confidence knowing that your data is safe with us.
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We use industry-standard security measures to protect your data and ensure it remains safe. Our website may contain links to external sites, and while we strive to link to trustworthy sources, we are not responsible for their privacy practices. You can opt out of our email communications at any time, and we are committed to abiding by applicable data protection laws. By using our website, you consent to the terms outlined in our Privacy Policy.
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We encourage you to review our Privacy Policy carefully to make informed decisions about your interactions with our site.
Pet Safety & Terms of Service
Our Terms of Service outline the guidelines for using RexyWear's products and services. By engaging with our website, you agree to follow these terms, which include respecting intellectual property rights, using the site responsibly, and adhering to all relevant laws and regulations.
We aim to provide accurate and reliable information, but we cannot guarantee absolute accuracy, so please use our content at your own discretion. Any disputes will be resolved through arbitration or small claims court, following the laws of your jurisdiction.
We reserve the right to update these terms as needed and encourage you to review them regularly for any changes. Your continued use of our services implies your acceptance of these terms.
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Our Legal Disclaimer clarifies that information provided on the RexyWear website is intended for general purposes and should not be considered a substitute for professional advice. We strive to maintain accurate and up-to-date content, but we make no warranties or guarantees regarding its completeness, accuracy, or suitability for specific purposes.
Any reliance on our information is at your own discretion, and we disclaim liability for any inaccuracies or omissions. We encourage users to seek professional advice for specific needs and situations. RexyWear is not liable for any direct or indirect consequences resulting from the use of our website or its content, and we reserve the right to modify or update our information without notice.
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Please take a moment to review our Terms of Service and Legal Disclaimer, as they define the rules and expectations for interacting with our Site and purchasing our Products. Your understanding and cooperation are highly valued.
Payment Methods
For online purchases, we accept various payment methods, including credit cards, e-transfers, and other online payment services, to ensure convenient and efficient processing. Your payment details are protected through encryption and secure processing systems, and we do not store your financial information. By making a purchase, you agree to our payment terms and authorize us to charge your selected payment method. If you have any questions or concerns, don't hesitate to reach out to our customer care team.
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For in-person purchases at events, expos, and roadshows, we offer a variety of payment options, such as credit cards, debit cards, e-transfers, and cash, to ensure convenience for our customers during these events. Payment details are processed securely to protect your financial information. When making a purchase at events, expos, or roadshows, you agree to our payment terms and authorize the selected payment method for your transaction. For specific details or any inquiries, please don't hesitate to consult our staff during these events.
Shipping, Returns and Wear & Tear
Our Shipping, Returns, and Wear & Tear Policy provides essential information on how we handle shipping, what you need to know about returns, and the exclusive benefits of our Wear & Tear Policy.
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RexyWear aims to provide the best possible shopping experience, and our Shipping Policy is designed to facilitate a seamless and reliable delivery process. We strive to ensure your complete satisfaction with our products. Our Return & Exchange Policy is designed to facilitate a hassle-free process in case you need to return or exchange an item. If you have any questions or require assistance, please don't hesitate to contact our customer care team.
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We are proud to offer a Wear & Tear Policy to our valued customers who seek unlimited replacements, product alterations, and fixes for their purchased items. This policy is designed to provide you with enduring value and satisfaction.
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Our commitment is to ensure your satisfaction and to make your shopping experience with us as smooth as possible. Whether you have questions about delivery, need to return a product, or want to understand how our Wear & Tear Policy works, you'll find all the details you need right here. At RexyWear, we value your trust and strive to provide exceptional service every step of the way.
Packaging & Gift Services
At RexyWear, we understand that the experience of receiving your order should be as delightful as the products themselves. That's why we take extra care to make sure each item you purchase feels like a beautifully wrapped gift, whether it's for your furry friend or someone special.
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When your order leaves our paws, it is placed in a branded mailer bag for that initial touch of RexyWear magic. Once you open the mailer bag, you'll find your purchase is nestled in a branded cardboard box. But we don't stop there – your individual items are placed inside a branded poly slider bag for added protection and style.
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But the gift-like experience doesn't end there. To truly make every unboxing a special moment, each item inside the box is lovingly wrapped in our signature branded tissue paper. So whether you're treating your own pup or sending a gift to a fellow dog lover, the RexyWear experience will always evoke that joyous feeling of unwrapping a present. We believe that every order should be a delightful gift, and we hope you enjoy it as much as we enjoyed preparing it for you.
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For those who want to send their order as a gift, we offer a hassle-free process. Just let us know it's a gift when placing your order, and we'll ensure that no payment receipt is included. You can add a personal touch to your gift by including a heartfelt message during the ordering process. We'll print your message on a small card and place it inside the box, adding that extra layer of warmth and thoughtfulness to your gift. It's our way of helping you make every RexyWear delivery a truly special experience for your friends and family.
Corporate Office Visits
In-person visits to our corporate office are exclusively by appointment. Visitors must not arrive without prior confirmation of a scheduled date and time for their visit. It's important to note that we currently do not operate a physical store for product sales at our corporate office.
Our corporate office serves as the hub for our employees and workshop, but there is no storefront for in-person product viewing or purchasing. However, we are actively planning for the future, where we anticipate having a dedicated storefront to welcome customers and provide them with the opportunity to view our products in person.
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To book an in-person visit to our corporate office, simply send an email to our customer care team expressing your interest and preferred dates for the visit. Our dedicated customer care associates will promptly review your request and confirm an appointment date and time that suits your schedule. We look forward to welcoming you to our corporate office for a firsthand RexyWear experience and can't wait to assist you with any questions or product inquiries you may have during your visit.