Shipping & Returns:
Because Doggy Dashikis Can't Wait
We've got all the backstage secrets to spill! Get ready to embark on an epic journey through the nitty-gritty of shipping, the hoots and hollers of returns, and the mind-blowing perks of our Wear and Tear Policy. We're committed to keeping you as happy as a dog with a brand-new toy and making your shopping experience so smooth, it'll feel like gliding down a slide at the playground. So buckle up, it's going to be a wild ride!
Shipping Policy
RexyWear aims to provide the best possible shopping experience, and our Shipping Policy is designed to facilitate a seamless and reliable delivery process. If you have any questions or require assistance, please don't hesitate to contact our customer care team. Thank you for choosing RexyWear for your pet accessory needs.
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Processing Time: Once your order is placed, we require a processing time to prepare and package your items. Typically, this process takes 2 to 3 business days.
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Shipping Methods: We offer a range of shipping methods to suit your needs, including standard and expedited options. The choice of shipping method will affect the delivery time and cost.
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Shipping Rates (Canada): Our shipping policy is designed to provide a seamless experience for our customers. We're pleased to offer free shipping across Canada (Minimum order $30), allowing you to enjoy the convenience of delivery without any additional charges. Orders under $30 will be charged a flat rate of $14.90.
Shipping Rates (United States): For our friends in the United States, we provide a flat rate of $19.90, ensuring a straightforward and predictable shipping cost. This way, you can shop with confidence, knowing that your shipping fees are transparent and reasonable. Happy shopping!
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Shipping Rates (International): Our international shipping policy is crafted to cater to our valued customers around the globe. We operate on a simple and transparent flat fee of $44.90 for international deliveries. This ensures that, no matter where you are, you can experience the joy of RexyWear products without any hidden costs. Please be aware that additional shipping fees and customs duties may apply when shipping outside the country.
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Delivery Time: The delivery time may vary depending on your location, the shipping method selected, and other external factors. Estimated delivery times will be displayed at the checkout, allowing you to choose the option that best meets your needs.
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Tracking Your Order: Upon shipment, you will receive a tracking number, which you can use to monitor the progress of your order. This enables you to stay updated on the status and expected delivery date of your package.
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Order Status: You can easily check the status of your order by logging into your RexyWear account. This provides you with real-time information on order processing and shipping.
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Address Accuracy: To ensure accurate delivery, please provide a correct and complete shipping address during checkout. RexyWear is not responsible for lost or delayed items due to incorrect address details.
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Shipping Updates: In case of any issues, delays, or concerns related to your shipment, our customer care team is here to assist you promptly and professionally.
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Shipping Limitations: We currently do not offer shipping to P.O. boxes and APO/FPO addresses. Additionally, please be aware that shipping restrictions may apply to certain products based on size, weight, or destination.
Return & Exchange Policy
At RexyWear, we strive to ensure your complete satisfaction with our products. Our Return & Exchange Policy is designed to facilitate a hassle-free process in case you need to return or exchange an item. Please read the following guidelines to understand our policy.
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Eligible Items: We accept returns or exchanges for unused and unworn items in their original packaging. Personalized or customized items are not eligible for return or exchange unless they are defective or damaged.
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Initiate a Return or Exchange: To begin the return or exchange process, please contact our customer care team within 30 days of receiving your order. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
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Return Shipping: Customers are responsible for the cost of return shipping unless the item is damaged, defective, or there was an error in your order. We recommend using a trackable shipping method to ensure the return is received by us.
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Inspection and Refund: Once we receive your returned item, we will inspect it to ensure it meets our eligibility criteria. Refunds will be processed within 5-7 business days if the item is in compliance with our policy. Refunds will be issued using the same payment method you used for your purchase.
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Exchanges: If you wish to exchange an item, please specify the replacement product you'd like in your return request. Exchanges will be processed upon receipt of the returned item and inspection for eligibility.
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Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately to arrange a return or exchange. We will cover the return shipping costs for damaged, defective, or incorrect items.
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Personalized Items: Personalized items are non-refundable unless they are damaged, defective, or there was an error in your order. We take great care to ensure personalized items are accurate, so please review your customizations carefully before submitting your order.
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Cancellation of Orders: If you need to cancel an order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will gladly cancel it and issue a refund.
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RexyWear is committed to providing top-quality products and service. If you have any questions or need assistance with a return or exchange, please don't hesitate to contact our customer care team. Your satisfaction is our priority.
Wear and Tear Policy
At RexyWear, we've got your back when it comes to your pet's accessories. We understand that life can take a toll on even the toughest collars and leashes. That's why we offer a comprehensive Wear and Tear Policy to ensure your dog's favorite gear stays in prime condition. If your RexyWear leash or collar gets damaged, don't worry! We've got a one-time free repair or replacement service, no questions asked.
You Have Two Easy Options: Either arrange a drop-off at our corporate office (by appointment), or ship it to us. Should any additional mishaps occur after the initial repair or replacement, we're still here to help for a minimal fee. Just keep in mind that the shipping costs are your responsibility. With RexyWear's Wear and Tear Policy, you can keep your pet looking stylish and ready for action on your walks.
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Contacting Our Customer Care Team: If you encounter any issues with your RexyWear product and wish to utilize the Wear and Tear Policy, please reach out to our dedicated customer care team. You can contact us via the email address and phone number provided on our website.
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Assistance with Inquiries: Our customer care associates are here to assist you with your inquiry and ensure a seamless process. Whether you need a replacement, product alteration, or a fix, our team will guide you through the necessary steps.
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Shipping Fees and Delivery: Clients are responsible for shipping fees associated with returning products for replacement, alteration, or fixes under the Wear and Tear Policy. You have the option to either drop off the products at our corporate office after an appointment date and time are confirmed or ship the products to our corporate office using a trackable shipping method. We recommend using a secure shipping method to ensure the safe delivery of your items.
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Terms and Conditions: Please note that the Wear and Tear Policy does not cover loss, theft, or damage caused by misuse or neglect. Products that have been personalized or customized may be subject to specific terms and conditions.
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RexyWear is committed to ensuring your satisfaction and the long-lasting performance of our products. Our Wear and Tear Policy reflects our dedication to quality and customer care. If you have any questions or need assistance, please don't hesitate to reach out to our dedicated customer care associates using the provided contact details. Thank you for choosing RexyWear for your pet accessory needs.