FAQs - Because
You've Got Questions, and We've Got Answers

All RexyWear products are proudly designed, assembled, and crafted in Canada. Our corporate office and workshop are located in Toronto, ensuring that your pet's accessories are made with care and precision.

The Biothane material used in our products is sourced from America, where it is manufactured to meet our high standards of durability and quality.

Hardware in the realm of pet accessories encompasses all the intricate elements that go into creating the perfect collar and leash. These accessories, including buckles, rivets, screws, d-rings, o-rings, slide loops, snap hooks, rope clamps, rope end caps, and more, are the small but essential details that contribute to both the functionality and style of these accessories. Hardware not only ensures that your pet's collar or leash is secure and reliable but also plays a crucial role in defining its overall look and appeal. At RexyWear, we understand that every element matters, and we meticulously select and craft our hardware to deliver both durability and aesthetic charm in every piece we create.

The hardware for our products is either made in Canada or sourced from Europe. We prioritize using high-quality materials to ensure the longevity and reliability of your pet's accessories.

Our commitment to using American-sourced Biothane and high-quality hardware, whether made in Canada or sourced from Europe, ensures that RexyWear products meet the highest standards of performance and safety for your furry companions.

Yes, all our products are shipped directly from our location in Toronto, Canada. This allows us to provide efficient and timely delivery to our valued customers.

Understanding the origin of our products emphasizes our dedication to quality, craftsmanship, and ethical sourcing. It assures our customers that they are receiving premium pet accessories made with care and precision.

It's easy! Measure your dog's neck where the collar would naturally sit. For the ideal collar width, measure the neck at its widest point.

If your pup is between sizes, we recommend going for the larger size for comfort. Our goal is a snug fit without being too tight.

Absolutely! We offer custom sizing. Contact us, and we'll tailor the perfect fit for your furry friend.

Consider your dog's size and your walking preferences. Longer leashes offer more freedom, while shorter ones ensure control.

Of course! We offer various width options. Choose the one that complements your dog's style and comfort.

No worries! Contact us for guidance. We're happy to assist and offer solutions, ensuring your satisfaction.

While we strive for consistency, different products may have slight variations. Refer to each product's size guide for accuracy.

Certainly! Check our Returns & Exchange Policy for details on hassle-free exchanges for size-related concerns.

Yes, we provide general recommendations for various dog sizes. Visit our Size Guide for breed-specific advice.

Lightning-fast! Reach out via chat, email, or schedule a consultation. We're here to make sure your pup's sizing is spot-on!*

At RexyWear, you can customize the length, width, and color of your Biothane leash and collar. This ensures that your pet's accessory perfectly suits their size and style.

Yes, we offer a wide range of hardware color options, including buckles, rivets, screws, d-rings, o-rings, slide loops, snap hooks, rope clamps, rope end caps, and more. You can select the hardware colors that complement your pet's unique look.

When ordering your Biothane leash or collar, you will have the option to choose the desired length, width, color, and hardware colors during the customization process on our website. Simply follow the instructions to personalize your product.

Yes, we provide a preview feature on our website, allowing you to see how your chosen customization options will look on the product. This helps you make informed decisions about the appearance of your pet's accessory.

The cost of customization may vary depending on the specific options you choose. Our website will provide pricing information for each customization feature during the ordering process.

Our team works efficiently to create your custom product. You can expect your personalized Biothane leash or collar to be ready for shipping within our standard processing and delivery times.

Easy peasy! Wipe with a damp cloth or rinse under running water. For stubborn stains, use mild soap and water.

Sorry, no machines allowed! Handwashing is the way to go to preserve the quality and lifespan of your Biothane accessories.

Absolutely! Biothane is water-resistant and won't lose its vibrant color or shape, making it perfect for water-loving pups.

Simple – keep it in a cool, dry place. Avoid prolonged exposure to direct sunlight or extreme temperatures.

Stick to mild, pet-friendly soaps. Harsh chemicals might damage the material. Biothane loves gentle care!

No worries! Rinse it thoroughly and let it air dry. Biothane is odor-resistant, so it'll be fresh as a daisy in no time.

Sorry, customization is a one-time deal. Contact us before ordering for any specific requests or changes.

Regularly inspect for any signs of wear or damage. If you notice anything, reach out to us for advice on repairs or replacements.

Sure thing! Biothane is resistant to saltwater and pool chemicals. Rinse it afterward to keep it in top-notch condition.

We're here to help! Contact us via chat, email, or schedule a consultation for personalized care tips. Your RexyWear will thank you!

We usually ship products in 2-3 business days. Our Shipping Policy outlines the details of our shipping process, including processing times, available shipping methods, and estimated delivery times. We offer both standard and expedited shipping options to cater to your needs.

You can easily track your order by using the provided tracking number, which will be sent to you when your order is shipped. This allows you to monitor the status and expected delivery date through our website.

Yes, we offer international shipping to select destinations. Additional shipping fees and customs duties may apply when shipping outside the country. Please check our international shipping options during the checkout process.

If your order experiences delays or is missing, please contact our customer care team immediately. We will assist you in resolving any issues and ensuring your order is delivered promptly.

Our Return & Exchange Policy allows for returns or exchanges of unused and unworn items in their original packaging. Personalized or customized items are typically non-returnable, unless they are defective or damaged.

To initiate a return or exchange, please contact our customer care team within 30 days of receiving your order. They will provide you with a Return Merchandise Authorization (RMA) number and guide you through the process.

Eligible items for return or exchange include unused and unworn items in their original packaging. Specific conditions may apply to personalized or customized items. Please review our return policy for more details.

If you receive a damaged or defective item, please contact our customer care team immediately. We will arrange a return or exchange and cover the return shipping costs for such items.

Our Wear and Tear Policy is designed to address any damage to your RexyWear collars and leashes that may occur due to regular use and everyday adventures.

If your collar or leash sustains damage from wear and tear, we offer a one-time free repair or replacement service, no questions asked.

After the initial repair or replacement, we are still here to help. Further repairs or replacements due to wear and tear are available at a minimal fee, depending on the extent of the damage.

It's easy! Just contact us to begin the process. You can either schedule an appointment for a drop-off at our corporate office or ship the damaged product to us.

While we cover the repair or replacement costs, you'll need to bear the shipping fees for the damaged product.

Absolutely! The Wear and Tear Policy applies to all RexyWear collars and leashes, whether they're for your pet or as a thoughtful gift for another pet lover.

Don't fret; we understand that documentation can sometimes be misplaced. We're here to work with you to find a suitable solution. We can check our database to find your order by searching under your name, email, phone number, or address.

Our policy is to offer repair or replacement services to ensure your pet's gear remains in the best condition.

Our Wear and Tear Policy is specifically designed for RexyWear collars and leashes. For other items, please refer to their respective policies.

We aim to make it as swift as a game of fetch (3-4 business days). The timeline may vary depending on the extent of the damage and our current workload, but rest assured, we'll keep you informed throughout.

Biothane is a synthetic material that combines the durability of nylon webbing with a protective coating, resulting in a robust, waterproof, and easy-to-clean material. It is an excellent choice for dog collars and leashes.

We use Biothane for its exceptional strength, resistance to wear and tear, and ease of maintenance. It provides a long-lasting solution that can withstand the rigors of outdoor activities and play.

Yes, Biothane is safe for dogs. It is a non-toxic material that does not absorb odors or liquids, making it hygienic and comfortable for your furry friend.

Cleaning Biothane is simple. Use mild soap and water to wipe down the collar or leash, and it will look like new. Biothane is waterproof and resistant to mold and mildew.

Biothane outperforms many traditional materials like leather or fabric. It offers superior durability, resistance to water, and is easier to maintain, ensuring your pet's safety and comfort.

Yes, you can select Biothane for your personalized collar or leash. We offer customization options to match your pet's style with the durability of Biothane.

At RexyWear, we are deeply committed to giving back to our community and supporting good causes. We believe in using our success to make a positive impact in the world.

We collaborate with various charities and dog adoption agencies to support their missions. We provide donations, either in the form of monetary contributions or by donating our high-quality products to help those in need.

Rexy, our canine companion, visits schools and autism centers to educate children about dogs and show them how to make collars and leashes. These interactions provide valuable lessons and create a deeper bond between children and dogs.

Rexy makes regular visits to nursing facilities and retirement homes, spreading joy and smiles among the residents. These interactions offer comfort, companionship, and happiness to those in their golden years.

Stay updated on our charitable activities and initiatives by visiting our website, where we share stories, photos, and updates about our work with charities and the community.

Absolutely! We encourage our customers to join us in making a positive impact. Whether it's through support for our partnered charities or participating in our initiatives, your involvement is always appreciated.